How Toyota boosted part-exchange inspection efficiency

Toyota France saw a 32% surge in online trade‑in requests back in 2022 and over 20,000 enquiries on toyota.fr, with numbers continuing to rise. With nearly 90% of individuals, who are looking to buy or sell a vehicle, now starting their journey online, Toyota wanted to enhance its online part-exchange module. The business goals were to:

Toyota selected Tchek’s ALTO AI to integrate AI-assisted self-inspection into their online trade‑in flow. When private customers submit a trade-in request, they receive a text message containing a link that allows them to conduct a vehicle inspection themselves, directly from their smartphone.

By clicking on this link, the driver is guided through a short process that involves taking a few photos of their vehicle. This guided route takes only a few minutes. Tchek ALTO AI analyses the photos to detect any damage to the vehicle’s bodywork, determining damage location, type, and severity.

At the end of the process, the customer can review all the detected damage, confirm their self-inspection, and receive a comprehensive, time-stamped report of the inspection that was conducted. This same report is received by the dealer.

By incorporating vehicle ‘self-inspection’ by the private seller into its part-exchange process, Toyota France strengthens trust and transparency between its customers and its distribution network.

The private seller receives a quick, clear, and transparent part- exchange offer, whilst the dealer benefits from precise information about vehicle condition directly from the toyota.fr website. The dealer is well-placed to provide the fairest part-exchange offer and to ensure a source of high-quality vehicles.